STRATEGY TO PROMOTE PATIENT CENTERED CARE PCC FOR IMPROVING PATIENT SATISFACTION: A LITERATURE REVIEW
DOI:
https://doi.org/10.36720/nhjk.v11i1.306Kata Kunci:
Patient Centered Care, Patient Satisfaction, Person-Centered Handover, Patient Centered-CommunicationAbstrak
Perawatan yang berpusat pada pasien merupakan komponen integral dari kualitas perawatan. tujuan dari studi ini yaitu untuk menganalisis strategi yang dapat menunjang atau meningkatkan perawatan yang berpusat pada pasien untuk meningkatkan kepuasan pasien. Studi ini menggunakan desain Systematic Review. Pencarian artikel dimulai pada bulan Desember 2020 sampai dengan April 2021 dengan menggunakan empat database yaitu Scopus, Pubmed, Proquest, dan Sage. Artikel dibatasi dari tahun 2015-2021. Kata kunci yang digunakan yaitu “Strategy†OR “Promote†OR “Intervention†AND “Patient centered care†OR “Patient care management†AND “Patient satisfaction†OR “Patient Acceptanceâ€. Penilaian kualitas artikel yang akan ```````digunakan dalam Systematic Review menggunakan the JBI Critical Apprational Tool dan untuk pedoman screening artikel menggunakan PRISMA checklist. Terdapat 15 artikel yang akan dianalisis dalam penelitian sesuai dengan kriteria inklusi. Artikel yang terpilih dibagi ke dalam 5 strategi untuk meningkatkan perawatan yang berpusat pada pasien, yaitu peningkatan komunikasi (n=4), mempromosikan partisipasi pasien (n=4), dukungan emosional (n=2), intervensi peningkatan perawatan yang berpusat pada pasien (n=3) and budaya organisasi (n=2). Terdapat 5 strategi untuk mempromosikan perawatan yang berpusat pada pasien untuk meningkatkan kepuasan pasien. Lima strategi perawatan yang berpusat pada pasien untuk meningkatkan kepuasan pasien antara lain peningkatan komunikasi, mempromosikan partisipasi pasien, dukungan emosional, intervensi untuk meningkatkan perawatan yang berpusat pada pasien dan budaya organisasi. Strategi tersebut dapat diterapkan oleh tenaga kesehatan untuk mendorong penerapan perawatan yang berpusat pada pasienuntuk meningkatkan kepuasan pasien.
Kata kunci: perawatan yang berpusat pada pasien, kepuasan pasien, timbang terima berpusat pada pasien, komunikasi berpusat pada pasien.
Unduhan
Referensi
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